CRITICAL INCIDENT SUPPORT
When something happens at work, what happens next matters.
Registered psychologist support for employees after a critical incident — individual, paced, and built around what actually helps.
For robbery, occupational violence and aggression, serious accidents, workplace death, and other critical incidents.
The gap most businesses don't see until they need it
Something happens at work. A robbery. A serious accident. An act of aggression. A death on site. The incident itself is one event — but what happens in the hours and days after is another, and it's the part most businesses have never actually planned for.
You've likely done the WHS training. You might have an EAP number on the noticeboard. But a phone number isn't a plan, and a single group session — the traditional "critical incident debriefing" — isn't what the current evidence supports. Group debriefing has fallen out of favour: it can't account for who was actually affected and how, and for some people it can do more harm than good.
It's also not a judgement call you get to make from the outside. What looks minor to a bystander can affect people very differently — "it didn't sound that bad" isn't a risk assessment, it's a guess.
What's missing for most small and medium businesses is individual, paced psychological support — delivered by someone qualified to provide it, not a checklist item ticked off after the fact.
Small and medium businesses are the most exposed
Larger organisations usually have an HR team, an EAP contract, and WHS protocols someone's actually tested. Smaller businesses often have none of that — not because they don't care, but because nobody's had reason to think about it before now. The businesses most exposed to this gap are usually the ones who've assumed, so far, that it's not relevant to them yet.
Why this matters — beyond doing the right thing
This isn't only about doing right by your people — though it is that too. Under work health and safety law, psychosocial risk is treated the same as any physical hazard, and a critical incident is exactly that: a significant psychosocial event your business has a duty to manage — not just in the moment, but in what happens after it.
Proper aftercare isn't a nice-to-have sitting alongside your WHS obligations. It's part of meeting them. And beyond compliance, it protects the business in ways that show up on the bottom line:
Retention — people remember how they were treated after something hard happened at work. Support, or the lack of it, shapes whether they stay.
Liability — early, proper support can help reduce the risk of an unmanaged reaction developing into a longer, more complex psychological injury claim later.
Productivity — people supported early tend to return to full function sooner than those left to push through it on their own.
Trust — the rest of your team is watching. How you support one person after an incident signals to everyone else whether it's safe to be the next person who needs help.
What real support looks like
Individual sessions, not group debriefing
Delivered by a Registered Psychologist (AHPRA), trained in trauma-informed practice
Paced to the person — not a single mandatory session immediately after an incident
Confidential to the individual — the business receives confirmation of attendance only, not session content
Broad scope: occupational violence and aggression, robbery, serious accidents, workplace death, and other critical incidents — not limited to any one industry or incident type
Why this matters — beyond doing the right thing
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No big contract or retainer required — the goal is simply to have a psychologist lined up and briefed on your business before you ever need them, not googled from the carpark after something happens.
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The business engages and pays for the service; the individual is the client in the room.
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Sessions are booked as needed, at the pace that suits the person — not a fixed one-off.
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Telehealth available Australia-wide; in-person available on the Gold Coast.
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Priority response for critical incident requests — treated as urgent, though response time isn't a fixed guaranteed SLA.
INVESTMENT
Telehealth $290/hour
On-site (Gold Coast local) +$100 loading
On-site (further afield) Travel cost, price on application
After-hours +$80 loading
CONFIDENTIALITY
Session content stays confidential to the individual, within the usual professional and legal limits that apply to all psychological support — including where there is a risk of serious harm, or where a genuine fitness-for-work or safety concern needs to be flagged to your business.
What's said in session isn't shared. If a safety concern arises, you'll know there's a concern — not what was discussed. Full detail is covered in the consent process before the first session.
SESSION TYPE
RATE
Privately funded and business-invoiced. This is not a Medicare service.
Who this is for
Business owners, HR, WHS, and People leaders who want a genuine plan for supporting a team member after something happens at work — in place before an incident occurs, not scrambled together after.